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VTDI Customer Engagement and Service Excellence <\/title>\r\n <style>\r\n .vtdi-programme-section {\r\n max-width: 1000px;\r\n margin: 40px auto;\r\n padding: 40px;\r\n background: linear-gradient(135deg, #ffffff 0%, #f8fafb 100%);\r\n border-radius: 12px;\r\n box-shadow: 0 8px 32px rgba(0, 86, 168, 0.08);\r\n font-family: \"Segoe UI\", Tahoma, Geneva, Verdana, sans-serif;\r\n color: #333;\r\n position: relative;\r\n }\r\n .vtdi-programme-section:before {\r\n content: \"\";\r\n position: absolute;\r\n inset: 0;\r\n background-image:\r\n radial-gradient(circle at 20% 80%, rgba(1, 166, 92, 0.03) 0%, transparent 50%),\r\n radial-gradient(circle at 80% 20%, rgba(0, 86, 168, 0.03) 0%, transparent 50%);\r\n border-radius: 12px;\r\n pointer-events: none;\r\n }\r\n .programme-heading {\r\n text-align: center;\r\n font-size: 32px;\r\n font-weight: 700;\r\n color: #0056a8;\r\n margin-bottom: 35px;\r\n text-shadow: 0 2px 4px rgba(0, 86, 168, 0.1);\r\n position: relative;\r\n z-index: 1;\r\n }\r\n .programme-heading::after {\r\n content: \"\";\r\n display: block;\r\n width: 80px;\r\n height: 4px;\r\n background: linear-gradient(90deg, #01a65c 0%, #0056a8 100%);\r\n margin: 10px auto 0;\r\n border-radius: 2px;\r\n }\r\n .section-badge {\r\n background: #01a65c;\r\n color: white;\r\n padding: 4px 14px;\r\n border-radius: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: inline-block;\r\n margin-bottom: 14px;\r\n text-transform: uppercase;\r\n letter-spacing: 0.5px;\r\n }\r\n .requirements-badge,\r\n .location-badge,\r\n .contact-badge {\r\n background: #0056a8;\r\n margin-top: 20px;\r\n }\r\n .duration-badge,\r\n .details-badge {\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n margin-top: 20px;\r\n }\r\n .programme-paragraph {\r\n font-size: 16px;\r\n line-height: 1.8;\r\n margin-bottom: 25px;\r\n text-align: justify;\r\n padding: 15px 20px;\r\n border-left: 4px solid transparent;\r\n border-radius: 0 8px 8px 0;\r\n background: rgba(0, 86, 168, 0.01);\r\n transition: all 0.3s ease;\r\n }\r\n .programme-paragraph:hover {\r\n background: rgba(0, 86, 168, 0.04);\r\n border-left-color: #01a65c;\r\n transform: translateX(5px);\r\n box-shadow: 0 2px 12px rgba(0, 86, 168, 0.05);\r\n }\r\n .programme-list {\r\n list-style: none !important;\r\n padding-left: 0;\r\n margin-bottom: 30px;\r\n }\r\n .programme-list li {\r\n list-style: none !important;\r\n margin-bottom: 15px;\r\n line-height: 1.7;\r\n padding-left: 30px;\r\n position: relative;\r\n transition: all 0.3s ease;\r\n cursor: default;\r\n }\r\n \/* Remove browser default bullet points *\/\r\n .programme-list li::marker {\r\n display: none;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 35px;\r\n }\r\n .tick-icon {\r\n position: absolute;\r\n left: 0;\r\n top: 3px;\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n color: white;\r\n border-radius: 50%;\r\n width: 20px;\r\n height: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n box-shadow: 0 2px 6px rgba(1, 166, 92, 0.2);\r\n transition: transform 0.3s ease;\r\n }\r\n .programme-list li:hover .tick-icon {\r\n transform: scale(1.1);\r\n box-shadow: 0 3px 10px rgba(1, 166, 92, 0.3);\r\n }\r\n .contact-intro {\r\n font-weight: bold;\r\n color: #0056a8;\r\n margin-bottom: 10px;\r\n font-size: 14px;\r\n }\r\n @media (max-width: 768px) {\r\n .vtdi-programme-section {\r\n margin: 20px;\r\n padding: 25px 20px;\r\n }\r\n .programme-heading {\r\n font-size: 26px;\r\n margin-bottom: 25px;\r\n }\r\n .programme-paragraph {\r\n font-size: 15px;\r\n padding: 12px 15px;\r\n text-align: left;\r\n }\r\n .programme-list li {\r\n padding-left: 25px;\r\n margin-bottom: 12px;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 30px;\r\n }\r\n .tick-icon {\r\n width: 18px;\r\n height: 18px;\r\n font-size: 10px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"vtdi-programme-section\">\r\n <h2 class=\"programme-heading\">Customer Engagement and Service Excellence <\/h2>\r\n <div class=\"programme-body\">\r\n <span class=\"section-badge\">Programme Overview<\/span>\r\n <p class=\"programme-paragraph\">\r\n The <strong>Customer Engagement and Service Excellence <\/strong> ecourse is designed to develop the knowledge, \r\n skills, and behaviours needed to offer exceptional \r\n customer engagement and service to internal and \r\n external clients. It empowers participants to \r\n effectively engage customers with a view to \r\n discern their needs and provide timely solutions \r\n where necessary. Participants will learn how to \r\n interact successfully with internal and external \r\n customers from diverse backgrounds, how to \r\n overcome challenges in customer service and to \r\n build a sustainable customer service excellence \r\n culture within an organisation. \r\n <\/p>\r\n \r\n <span class=\"section-badge requirements-badge\">Entry Requirements<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> N\/A\r\n <\/ul>\r\n \r\n <span class=\"section-badge details-badge\">Programme Details<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Duration:<\/strong>3 weeks (Three 1-day sessions)<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Delivery:<\/strong> Online<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Target group:<\/strong>Aspiring and current professionals<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Campuses:<\/strong> Kingston & Manchester<\/li>\r\n <\/ul>\r\n \r\n <span class=\"section-badge contact-badge\">Contact<\/span>\r\n <div class=\"contact-intro\">Need More Info? Call us today!<\/div>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Kingston:<\/strong> (876) 619-9854<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Manchester:<\/strong> (876) 619-9854 Ext: 7265\/7266<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This course builds the skills and mindset needed to deliver outstanding customer service, fostering effective engagement, problem-solving, and a culture of service excellence.<\/p>\n","protected":false},"author":7,"featured_media":4669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","course_category":[158],"course_tag":[],"class_list":["post-4702","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-school-of-professional-studiessps","course"],"_links":{"self":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4702"}],"version-history":[{"count":13,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions"}],"predecessor-version":[{"id":4815,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions\/4815"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/media\/4669"}],"wp:attachment":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4702"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=4702"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=4702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}