VTDI Customer Engagement and Service Excellence <\/title>\r\n <style>\r\n .vtdi-programme-section {\r\n max-width: 1000px;\r\n margin: 40px auto;\r\n padding: 40px;\r\n background: linear-gradient(135deg, #ffffff 0%, #f8fafb 100%);\r\n border-radius: 12px;\r\n box-shadow: 0 8px 32px rgba(0, 86, 168, 0.08);\r\n font-family: \"Segoe UI\", Tahoma, Geneva, Verdana, sans-serif;\r\n color: #333;\r\n position: relative;\r\n }\r\n .vtdi-programme-section:before {\r\n content: \"\";\r\n position: absolute;\r\n inset: 0;\r\n background-image:\r\n radial-gradient(circle at 20% 80%, rgba(1, 166, 92, 0.03) 0%, transparent 50%),\r\n radial-gradient(circle at 80% 20%, rgba(0, 86, 168, 0.03) 0%, transparent 50%);\r\n border-radius: 12px;\r\n pointer-events: none;\r\n }\r\n .programme-heading {\r\n text-align: center;\r\n font-size: 32px;\r\n font-weight: 700;\r\n color: #0056a8;\r\n margin-bottom: 35px;\r\n text-shadow: 0 2px 4px rgba(0, 86, 168, 0.1);\r\n position: relative;\r\n z-index: 1;\r\n }\r\n .programme-heading::after {\r\n content: \"\";\r\n display: block;\r\n width: 80px;\r\n height: 4px;\r\n background: linear-gradient(90deg, #01a65c 0%, #0056a8 100%);\r\n margin: 10px auto 0;\r\n border-radius: 2px;\r\n }\r\n .section-badge {\r\n background: #01a65c;\r\n color: white;\r\n padding: 4px 14px;\r\n border-radius: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: inline-block;\r\n margin-bottom: 14px;\r\n text-transform: uppercase;\r\n letter-spacing: 0.5px;\r\n }\r\n .requirements-badge,\r\n .location-badge,\r\n .contact-badge {\r\n background: #0056a8;\r\n margin-top: 20px;\r\n }\r\n .duration-badge,\r\n .details-badge {\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n margin-top: 20px;\r\n }\r\n .programme-paragraph {\r\n font-size: 16px;\r\n line-height: 1.8;\r\n margin-bottom: 25px;\r\n text-align: justify;\r\n padding: 15px 20px;\r\n border-left: 4px solid transparent;\r\n border-radius: 0 8px 8px 0;\r\n background: rgba(0, 86, 168, 0.01);\r\n transition: all 0.3s ease;\r\n }\r\n .programme-paragraph:hover {\r\n background: rgba(0, 86, 168, 0.04);\r\n border-left-color: #01a65c;\r\n transform: translateX(5px);\r\n box-shadow: 0 2px 12px rgba(0, 86, 168, 0.05);\r\n }\r\n .programme-list {\r\n list-style: none !important;\r\n padding-left: 0;\r\n margin-bottom: 30px;\r\n }\r\n .programme-list li {\r\n list-style: none !important;\r\n margin-bottom: 15px;\r\n line-height: 1.7;\r\n padding-left: 30px;\r\n position: relative;\r\n transition: all 0.3s ease;\r\n cursor: default;\r\n }\r\n \/* Remove browser default bullet points *\/\r\n .programme-list li::marker {\r\n display: none;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 35px;\r\n }\r\n .tick-icon {\r\n position: absolute;\r\n left: 0;\r\n top: 3px;\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n color: white;\r\n border-radius: 50%;\r\n width: 20px;\r\n height: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n box-shadow: 0 2px 6px rgba(1, 166, 92, 0.2);\r\n transition: transform 0.3s ease;\r\n }\r\n .programme-list li:hover .tick-icon {\r\n transform: scale(1.1);\r\n box-shadow: 0 3px 10px rgba(1, 166, 92, 0.3);\r\n }\r\n .contact-intro {\r\n font-weight: bold;\r\n color: #0056a8;\r\n margin-bottom: 10px;\r\n font-size: 14px;\r\n }\r\n @media (max-width: 768px) {\r\n .vtdi-programme-section {\r\n margin: 20px;\r\n padding: 25px 20px;\r\n }\r\n .programme-heading {\r\n font-size: 26px;\r\n margin-bottom: 25px;\r\n }\r\n .programme-paragraph {\r\n font-size: 15px;\r\n padding: 12px 15px;\r\n text-align: left;\r\n }\r\n .programme-list li {\r\n padding-left: 25px;\r\n margin-bottom: 12px;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 30px;\r\n }\r\n .tick-icon {\r\n width: 18px;\r\n height: 18px;\r\n font-size: 10px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"vtdi-programme-section\">\r\n <h2 class=\"programme-heading\">Customer Engagement and Service Excellence <\/h2>\r\n <div class=\"programme-body\">\r\n <span class=\"section-badge\">Programme Overview<\/span>\r\n <p class=\"programme-paragraph\">\r\n This short course focuses on fostering a customer-centric approach in organisations. It provides participants the opportunity to develop the knowledge, skills, and attitudes needed to offer exceptional customer engagement and service to their clients. It empowers them to effectively engage customers with a view to discern their needs and provide timely solutions where necessary. The course will equip them with practical strategies for addressing and resolving customer service challenges, enhancing service delivery, and fostering positive customer experiences. Participants will also learn how to build a sustainable customer service excellence culture within an organisation. \r\n <\/p>\r\n \r\n <span class=\"section-badge requirements-badge\">Entry Requirements<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> N\/A\r\n <\/ul>\r\n \r\n <span class=\"section-badge details-badge\">Programme Details<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Duration:<\/strong>18 hours | 5 hrs. per week (9:00 am \u2013 12:00; 1:00 -3:00 pm)<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Delivery:<\/strong> Online<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Target group:<\/strong> Current and Aspiring Customer Service Representatives and Managers<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Campuses:<\/strong> Kingston & Manchester<\/li>\r\n <\/ul>\r\n \r\n <span class=\"section-badge contact-badge\">Contact<\/span>\r\n <div class=\"contact-intro\">Need More Info? Call us today!<\/div>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Kingston:<\/strong> (876) 619-9854<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Manchester:<\/strong> (876) 619-9854 Ext: 7265\/7266<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This course builds the skills and mindset needed to deliver outstanding customer service, fostering effective engagement, problem-solving, and a culture of service excellence.<\/p>\n","protected":false},"author":7,"featured_media":4669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","course_category":[158],"course_tag":[],"class_list":["post-4702","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-school-of-professional-studiessps","course"],"_links":{"self":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4702"}],"version-history":[{"count":19,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions"}],"predecessor-version":[{"id":5157,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions\/5157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/media\/4669"}],"wp:attachment":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4702"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=4702"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=4702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n VTDI Customer Engagement and Service Excellence <\/title>\r\n <style>\r\n .vtdi-programme-section {\r\n max-width: 1000px;\r\n margin: 40px auto;\r\n padding: 40px;\r\n background: linear-gradient(135deg, #ffffff 0%, #f8fafb 100%);\r\n border-radius: 12px;\r\n box-shadow: 0 8px 32px rgba(0, 86, 168, 0.08);\r\n font-family: \"Segoe UI\", Tahoma, Geneva, Verdana, sans-serif;\r\n color: #333;\r\n position: relative;\r\n }\r\n .vtdi-programme-section:before {\r\n content: \"\";\r\n position: absolute;\r\n inset: 0;\r\n background-image:\r\n radial-gradient(circle at 20% 80%, rgba(1, 166, 92, 0.03) 0%, transparent 50%),\r\n radial-gradient(circle at 80% 20%, rgba(0, 86, 168, 0.03) 0%, transparent 50%);\r\n border-radius: 12px;\r\n pointer-events: none;\r\n }\r\n .programme-heading {\r\n text-align: center;\r\n font-size: 32px;\r\n font-weight: 700;\r\n color: #0056a8;\r\n margin-bottom: 35px;\r\n text-shadow: 0 2px 4px rgba(0, 86, 168, 0.1);\r\n position: relative;\r\n z-index: 1;\r\n }\r\n .programme-heading::after {\r\n content: \"\";\r\n display: block;\r\n width: 80px;\r\n height: 4px;\r\n background: linear-gradient(90deg, #01a65c 0%, #0056a8 100%);\r\n margin: 10px auto 0;\r\n border-radius: 2px;\r\n }\r\n .section-badge {\r\n background: #01a65c;\r\n color: white;\r\n padding: 4px 14px;\r\n border-radius: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: inline-block;\r\n margin-bottom: 14px;\r\n text-transform: uppercase;\r\n letter-spacing: 0.5px;\r\n }\r\n .requirements-badge,\r\n .location-badge,\r\n .contact-badge {\r\n background: #0056a8;\r\n margin-top: 20px;\r\n }\r\n .duration-badge,\r\n .details-badge {\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n margin-top: 20px;\r\n }\r\n .programme-paragraph {\r\n font-size: 16px;\r\n line-height: 1.8;\r\n margin-bottom: 25px;\r\n text-align: justify;\r\n padding: 15px 20px;\r\n border-left: 4px solid transparent;\r\n border-radius: 0 8px 8px 0;\r\n background: rgba(0, 86, 168, 0.01);\r\n transition: all 0.3s ease;\r\n }\r\n .programme-paragraph:hover {\r\n background: rgba(0, 86, 168, 0.04);\r\n border-left-color: #01a65c;\r\n transform: translateX(5px);\r\n box-shadow: 0 2px 12px rgba(0, 86, 168, 0.05);\r\n }\r\n .programme-list {\r\n list-style: none !important;\r\n padding-left: 0;\r\n margin-bottom: 30px;\r\n }\r\n .programme-list li {\r\n list-style: none !important;\r\n margin-bottom: 15px;\r\n line-height: 1.7;\r\n padding-left: 30px;\r\n position: relative;\r\n transition: all 0.3s ease;\r\n cursor: default;\r\n }\r\n \/* Remove browser default bullet points *\/\r\n .programme-list li::marker {\r\n display: none;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 35px;\r\n }\r\n .tick-icon {\r\n position: absolute;\r\n left: 0;\r\n top: 3px;\r\n background: linear-gradient(135deg, #01a65c, #0056a8);\r\n color: white;\r\n border-radius: 50%;\r\n width: 20px;\r\n height: 20px;\r\n font-size: 12px;\r\n font-weight: bold;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n box-shadow: 0 2px 6px rgba(1, 166, 92, 0.2);\r\n transition: transform 0.3s ease;\r\n }\r\n .programme-list li:hover .tick-icon {\r\n transform: scale(1.1);\r\n box-shadow: 0 3px 10px rgba(1, 166, 92, 0.3);\r\n }\r\n .contact-intro {\r\n font-weight: bold;\r\n color: #0056a8;\r\n margin-bottom: 10px;\r\n font-size: 14px;\r\n }\r\n @media (max-width: 768px) {\r\n .vtdi-programme-section {\r\n margin: 20px;\r\n padding: 25px 20px;\r\n }\r\n .programme-heading {\r\n font-size: 26px;\r\n margin-bottom: 25px;\r\n }\r\n .programme-paragraph {\r\n font-size: 15px;\r\n padding: 12px 15px;\r\n text-align: left;\r\n }\r\n .programme-list li {\r\n padding-left: 25px;\r\n margin-bottom: 12px;\r\n }\r\n .programme-list li:hover {\r\n color: #0056a8;\r\n padding-left: 30px;\r\n }\r\n .tick-icon {\r\n width: 18px;\r\n height: 18px;\r\n font-size: 10px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"vtdi-programme-section\">\r\n <h2 class=\"programme-heading\">Customer Engagement and Service Excellence <\/h2>\r\n <div class=\"programme-body\">\r\n <span class=\"section-badge\">Programme Overview<\/span>\r\n <p class=\"programme-paragraph\">\r\n This short course focuses on fostering a customer-centric approach in organisations. It provides participants the opportunity to develop the knowledge, skills, and attitudes needed to offer exceptional customer engagement and service to their clients. It empowers them to effectively engage customers with a view to discern their needs and provide timely solutions where necessary. The course will equip them with practical strategies for addressing and resolving customer service challenges, enhancing service delivery, and fostering positive customer experiences. Participants will also learn how to build a sustainable customer service excellence culture within an organisation. \r\n <\/p>\r\n \r\n <span class=\"section-badge requirements-badge\">Entry Requirements<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> N\/A\r\n <\/ul>\r\n \r\n <span class=\"section-badge details-badge\">Programme Details<\/span>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Duration:<\/strong>18 hours | 5 hrs. per week (9:00 am \u2013 12:00; 1:00 -3:00 pm)<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Delivery:<\/strong> Online<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Target group:<\/strong> Current and Aspiring Customer Service Representatives and Managers<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Campuses:<\/strong> Kingston & Manchester<\/li>\r\n <\/ul>\r\n \r\n <span class=\"section-badge contact-badge\">Contact<\/span>\r\n <div class=\"contact-intro\">Need More Info? Call us today!<\/div>\r\n <ul class=\"programme-list\">\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Kingston:<\/strong> (876) 619-9854<\/li>\r\n <li><span class=\"tick-icon\">\u2713<\/span> <strong>Manchester:<\/strong> (876) 619-9854 Ext: 7265\/7266<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This course builds the skills and mindset needed to deliver outstanding customer service, fostering effective engagement, problem-solving, and a culture of service excellence.<\/p>\n","protected":false},"author":7,"featured_media":4669,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","course_category":[158],"course_tag":[],"class_list":["post-4702","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-school-of-professional-studiessps","course"],"_links":{"self":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4702"}],"version-history":[{"count":19,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions"}],"predecessor-version":[{"id":5157,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/lp_course\/4702\/revisions\/5157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=\/wp\/v2\/media\/4669"}],"wp:attachment":[{"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4702"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=4702"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/vtdi.edu.jm\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=4702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}